Service knowledge
Commercial refrigeration questions, answered directly.
Start here for equipment scope, service areas, cooler replacement, winery systems, maintenance and the information West County needs from you.
Full FAQ
What North Bay operators ask first.
What does West County Refrigeration specialize in?+
The company specializes in winery refrigeration, walk-in coolers and freezers, commercial ice machines, glycol units, commercial mini-splits and planned maintenance.
Does West County Refrigeration serve Sebastopol?+
Yes. Sebastopol is a core market within the Sonoma County service area.
Which regions are served?+
The confirmed service area includes Sonoma County, Napa Valley, Mendocino County and Lake County.
How long has West County Refrigeration been operating?+
The company has served North Bay businesses since 2010.
What should I do when equipment is actively failing?+
Call (707) 322-0967 and share the equipment type, current temperature, symptoms, location and operating impact.
Can I submit a form for an active failure?+
The form collects service information but does not schedule emergency dispatch. Calling is the direct path for an active equipment failure.
Do you replace complete walk-in cooler boxes?+
Walk-in cooler box replacement is a priority service, including evaluation of panels, floors, doors, surrounding damage and refrigeration equipment.
Why might a standing cooler box still need replacement?+
Moisture can damage insulated panels, floors, walls and subfloors even when the enclosure is still standing. Condition matters more than appearance alone.
Do you work on winery glycol systems?+
Yes. Winery refrigeration and glycol units are named specialties.
Can maintenance cover several equipment types?+
Yes. The scope can be planned around the equipment inventory and operating needs of the facility.
Do you publish guaranteed response times?+
No. Response timing depends on location, scheduling, equipment and current call volume unless Daniel approves a specific written policy.
Are hot-tub heat pumps offered?+
Yes. West County supplies and installs Arctic heat pumps for pools, spas, hot tubs and cold plunges. Model selection and final scope require site-specific sizing.